Terms and Conditions

Use Of Meatbox By Block and Cleaver Website

The website is provided free of charge for your personal use subject to these Terms and Conditions. By using the MeatboxByblockandcleaver.co.uk website or by registering with the Meatboxbyblockandcleaver.co.uk website you agree to be bound by these Terms and Conditions.
Subject to these Terms and Conditions, you are authorised to view our website for your personal use. We may change, suspend, or discontinue the use of the website at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict access to parts or all the services without notice or liability.
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the services, including, without limitation, modems, routers, hardware, software, and long distance or local telephone services.


We may update / change these Terms and Conditions from time to time. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions, please do not order from MeatboxbyBlockandCleaver.co.uk or use the Meatboxbyblockandcleaver.co.uk website. If you continue to use the Meatboxbyblockandcleaver.co.uk website after the date on which the changes take effect, then it will be deemed that you agree to be bound by the new Terms and Conditions.


You may submit orders for Products by using our online ordering facility on the Website at any time. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

Each Product for which you click ‘Add to basket’ is added to a ‘shopping basket’ facility. You are given the opportunity to review the quantity, delivery date, and frequency of the order of each item in your shopping basket when you choose to ‘check out & deliver’. You can change these or cancel the purchase of each of the Products completely, at this stage, at any time before clicking ‘place order’. After you have clicked ‘place order’ and after our acceptance of your order, items are added to your delivery in addition to any items that you have previously ordered.

Your submission of an order amounts to an offer to enter a contract to buy the Products from us; subject to paragraph 5.3, you cannot then withdraw or cancel your order except as stated below.

No order is accepted from you until our website displays an order confirmation message. This message is displayed after you click ‘place order’ in the shopping basket ‘order summary’ page. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. A contract for our sale of Products to you arises on our acceptance of your order.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

Some of our Products are priced by weight. We show the prices for weights on the Website. The weight you receive may vary from this guide. The weight on the website for each product is set below the average weight for each product. Therefore, the weight of the product you receive will match or exceed the weight set on the weight. You will be charged for the set weight, even if the actual weight of your product exceeds this.

We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.
When you place your order on our website the value of your order is allocated to your credit / debit card or credit account. Please note we do not accept American Express.


The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery on the agreed date, at the time delivery was attempted.

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
It is compulsory – if there is no person at designated delivery address to receive the goods – for special instructions to be given at the relevant point of the order process. Special instructions will give details of a secure location for the goods to be left at the designated delivery address. Once the courier has left the order in the agreed secure location, the risk in the goods shall pass to the buyer.

Returns / Refunds / Cancellations / Amendments

Due to the nature of our business and the laws governing fresh food, we are unable to accept returns. Should you have a problem with your delivery you will need to contact one of our friendly customer advisors who can help you with your request. They can be reach on 01322 615055 or email meatbox@blockandcleaver.co.uk.

If you are unhappy with the specifications of an item you have received, please take images of the product, and include these in an email to us. We can use these to investigate the issue thoroughly with the relevant supplier.

If for exceptional circumstances a refund is authorised the refund will be made onto either the credit / debit card the order was placed on or a credit will be processed onto the credit account if one exists with us. No cash refund will be made.

If a product ordered is not available on day of dispatch, you will receive a replacement of a like to like product. You will receive an email at 11.00am, 1-day prior to the order delivery with notification of the replacement product. You will have until 1.00pm that day to respond and confirm the replacement or request a refund. If we do not hear back by 1.00pm, the replacement product will be dispatched, and any further order amendment requests cannot be made.

Cancellations or amendments to orders can be made within 12 hours of placing your order.

Code of Conduct

You may not use any part of our site for any of the following purposes: –
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practise.

Gaining unauthorised access to other computer systems.

Interfering with any person’s use or enjoyment of Meatboxbyblockandcleaver.co.uk website.

Breaching any laws concerning the use of public telecommunications networks.

Interfering or disrupting networks or websites connected to the meatboxbyblockandcleaver.co.uk website.

Making, transmitting, or storing electronic copies of materials protected by copyright without permission of the owner.

Block and Cleaver Ltd reserves the right to remove any material already posted on its website or refuse to post any material on its website.

Promotional Offers

From time to time, MeatboxByBlockandCleaver.co.uk may provide you with promotional codes by way of promotion or otherwise, which may be redeemed by you against a subsequent order placed on the MeatboxByBlockandCleaver.co.uk website.

The promotional codes, when entered at the appropriate time during the ordering process, will activate the promotion for the corresponding promotional code and will immediately be shown in your shopping basket.

Failure to enter the correct code or an out of date code will not show anything up in your basket. Should you be having difficulty with a promotional code then please contact our offices 01322-615-055 before submitting your order.